MetroMobilityOps
Amsterdam, The Netherlands
Last Updated: 20 October 2025
MetroMobilityOps (“we”, “us”, or “our”) operates a managed travel booking and reservation system used by travel providers, mobility planners, and related organisations across Europe and international markets.
Our platform supports continuous booking operations, itinerary coordination, and partner fulfilment workflows. This Privacy & Cookie Policy explains how we collect, use, process, transfer, and protect personal data in accordance with:
Data Controller (Corporate & Website Data)
We act as a data controller when processing personal data for our own business operations, including enquiries, commercial engagement, recruitment, and vendor management.
Data Processor (Passenger & Booking Data)
When operating booking and reservation environments on behalf of travel providers, airlines, mobility operators, or agencies, MetroMobilityOps acts as a data processor (or service provider under U.S. law). The client organisation remains the data controller and determines the purpose and lawful basis of processing passenger data.
We process booking-related personal data only under documented contractual instructions.
A. Business & Corporate Contact Data
B. Passenger & Booking Data (Processed on Behalf of Clients)
Important: MetroMobilityOps does not independently determine how passenger data is used. We do not use booking data for marketing or profiling.
C. Technical & Platform Data
In certain travel contexts, passenger data may include special category data (such as accessibility requirements or health-related travel information).
Where such data is processed:
Where we act as controller, processing is based on:
Where we act as processor, the legal basis is determined by the client acting as data controller.
Under applicable U.S. state privacy laws:
Where required, individuals may have rights to access, correct, delete, or limit processing of their personal information.
Given the operational sensitivity of travel booking data, MetroMobilityOps applies specific safeguards:
We do not use passenger data for data mining, resale, or analytics beyond operational support and system stability.
We may share personal data only where necessary with:
All third parties are subject to contractual confidentiality and data protection obligations.
Travel operations frequently involve cross-border coordination.
Where personal data is transferred outside the European Economic Area or the United Kingdom, we rely on:
We retain personal data only for as long as necessary to:
Passenger and booking data retention periods are governed by client contracts and applicable regulatory requirements.
Where applicable, individuals have the right to:
Requests relating to booking data should generally be directed first to the travel provider or booking organisation acting as data controller.
Our website uses cookies to ensure security, functionality, and service improvement.
Essential Cookies – Required for site operation and security.
Analytics Cookies – Used to improve clarity and usability. Deployed only with consent where legally required.
Marketing Cookies – We do not use behavioural advertising cookies.
Users may manage cookie preferences via our cookie banner or browser settings. Consent can be withdrawn at any time.
MetroMobilityOps maintains documented internal policies covering:
Security controls are designed to support continuous booking operations without compromising data protection standards.
Our services are directed at travel organisations and professionals. We do not directly market to or intentionally collect data from children via our website.
This Privacy & Cookie Policy may be updated periodically. The latest version will always be available on our website with the updated revision date.
For privacy-related enquiries:
privacy@metromobilityops.com
Amsterdam, The Netherlands
